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Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
To verify your identity, we need to send an authorization code to the email address on file.
Two-step verification
Enter the 6-digit code sent to your email
Confirmed. Welcome back.
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We need a phone number to keep your account secure. We will send you a code to validate your phone number.
Forgot your password?
Please enter the email address you used when registering.
Email sent
If you have a valid account with us, you will receive an email with instructions to reset your password.
Email resent
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Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
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Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
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The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
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We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
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Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
Cannot contain any characters that repeat more than twice
New passwords fields must match
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Password successfully reset.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter you new phone number
Your account phone number has been changed successfully
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Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
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An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
Forgot your password?
Please enter the email address you used when registering.
Email sent
If you have a valid account with us, you will receive an email with instructions to reset your password.
Email resent
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
Cannot contain any characters that repeat more than twice
New passwords fields must match
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Password successfully reset.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter you new phone number
Your account phone number has been changed successfully
Welcome, financial professionals
Guidance from birth to graduation to plan the best college fit for your children and you.
Financial professionals
For financial professionals who are registered or looking to register with John Hancock Investment Management and are looking to utilize our shared log on experience with the Education Planning Center.
Individual investors, clients, and Education Planning Center users
For individual investors, clients, and Education Planning Center users who are registered or looking to register for access with the Education Planning Center.
By clicking this link, you will be directed to a website that is
unaffiliated with John Hancock or John Hancock Freedom 529 (John Hancock). Other than the John
Hancock-related content that this link connects to, John Hancock has not been involved in
preparation, nor guarantees the accuracy of, the content supplied at the unaffiliated site, and
therefore takes no responsibilities for that content.
