Contact Us

For investors

Customer service

800-225-5291

Automated EASi-line

800-338-8080

(available 24 hours)

For financial professionals

Intermediary Distribution sales support

800-225-6020

Financial Institutions and Advisory Solutions sales support

866-582-2777

Send a message

Please use the form below or email us at info@jhinvestments.com. If it’s received before 6:00 P.M., Eastern time, we’ll respond to it by the end of the following business day. Otherwise, please allow for two business days for a response.

Please note that we’re unable to act on any email requests for account transactions, such as purchases, redemptions, and account maintenance. We’re also unable to provide account-specific information, such as account values, over email for the protection of your privacy. Please access your account to perform such transactions, or contact customer service at 800-225-5291 for assistance.

By mail

Regular mailing address

John Hancock Signature Services, Inc.
P.O. Box 55913
Boston, MA 02205-5913

Overnight mailing address

John Hancock Signature Services, Inc.
30 Dan Road
Suite 55913
Canton, MA 02021-2809

Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.

Corporate headquarters

John Hancock Investments
601 Congress Street
Boston, MA 02210-2805

Education savings by phone

Customer service

866-222-7498

For financial professionals

866-626-8529

Education savings by mail

Standard delivery

John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603

Overnight delivery

John Hancock Freedom 529
c/o T. Rowe Price Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903

Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.

Hearing/speech impaired TTY

Services for people who are hearing- and/or speech-impaired are available Monday through Friday between 9:00 A.M. and 5:30 P.M., Eastern time. Outside those hours, callers are prompted to leave a message, which will be returned as soon as possible. These services are only available from a TTY machine.

Media relations

Email

bcarmichael@jhancock.com

Phone

617-663-4748