Contact Us
For investors
Customer service: 800-225-5291
Education savings: 866-222-7498
Automated EASi-Line: 800-338-8080 (available 24 hours)
For financial professionals
Financial advisor and registered investment advisor sales support: 800-225-6020
Financial advisor education savings sales support: 866-626-8529
Institutional sales support: 800-225-6020
Send a message
Please use the form below or email us at info@jhinvestments.com. If it’s received before 6:00 P.M., Eastern time, we’ll respond to it by the end of the following business day. Otherwise, please allow for two business days for a response.
By mail
Regular mailing address
John Hancock Signature Services, Inc.
PO Box 219909
Kansas City, MO 64121-9909
Overnight mailing address
John Hancock Signature Services, Inc.
Suite 219909
430 West 7th Street
Kansas City, MO 64105-1407
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Education savings by mail
Standard delivery
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603
Overnight delivery
John Hancock Freedom 529
c/o T. Rowe Price Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Hearing/speech impaired TTY
888-999-4721
Services for people who are hearing- and/or speech-impaired are available Monday through Friday between 9:00 A.M. and 5:30 P.M., Eastern time. Outside those hours, callers are prompted to leave a message, which will be returned as soon as possible. These services are only available from a TTY machine.
Corporate headquarters
John Hancock Investment Management
200 Berkeley Street
Boston, MA 02116
Media relations
Please contact our media relations representative Elizabeth Bartlett with any press inquiries.
Email: elizabeth_bartlett@jhancock.com
Phone: 857-210-2286