Contact Us
For investors
Customer service: 800-225-5291
Education savings: 866-222-7498
Automated EASi-Line: 800-338-8080 (available 24 hours)
For financial professionals
Financial advisor and registered investment advisor sales support: 800-225-6020
Financial advisor education savings sales support: 866-626-8529
Institutional sales support: 800-225-6020
Send a message
Please use the form below. If it’s received before 6:00 P.M., Eastern time, we’ll respond to it by the end of the following business day. Otherwise, please allow for two business days for a response.
By mail
Regular mailing address
John Hancock Signature Services, Inc.
PO Box 219909
Kansas City, MO 64121-9909
Overnight mailing address
John Hancock Signature Services, Inc.
Suite 219909
430 West 7th Street
Kansas City, MO 64105-1407
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Education savings by mail
Standard delivery
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603
Overnight delivery
John Hancock Freedom 529
c/o T. Rowe Price Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903
Our customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund information and account number(s) available.
Corporate headquarters
John Hancock Investment Management
200 Berkeley Street
Boston, MA 02116
Media relations
Please contact our media relations representative Elizabeth Bartlett with any press inquiries.
Email: elizabeth_bartlett@jhancock.com
Phone: 857-210-2286