Contact us
For investors
Customer service
800-225-5291
Automated EASi-Line
800-338-8080
(Available 24 hours)Education savings
866-222-7498
For financial professionals
Financial professional and registered investment advisor sales support
800-225-6020
Institutional sales support
800-225-6020
Financial professional education savings sales support
866-626-8529
Send a message
Please use the form below or email us at info@jhinvestments.com. If it’s received before 6:00 P.M., Eastern time, we’ll respond to it by the end of the following business day. Otherwise, please allow for two business days for a response.
By mail
Regular mailing address
John Hancock Signature Services, Inc.
P.O. Box 219909
Kansas City, MO 64121-9909
Overnight mailing address
John Hancock Signature Services, Inc.
430 W 7th Street
Suite 219909
Kansas City, MO 64105-1407
Education savings by mail
Standard delivery
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603
Overnight delivery
John Hancock Freedom 529
c/o T. Rowe Price Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903
Hearing/speech impaired TTY
800-231-5469