A message from Andrew G. Arnott


These are unprecedented and disruptive times, and I wanted to take a moment to offer what perspective I can.

First, know that Manulife and John Hancock are well capitalized and well positioned to weather this storm. Our Global Wealth and Asset Management segment operates a number of long-term businesses with stable and recurring sources of revenue. While it’s impossible to predict when market volatility will subside, we’ll be here to help our customers pursue their financial goals through these challenging times and beyond.

I also want to assure our clients and business partners that we’re here and open for business—and we will continue to be. Our teams around the world have done an incredible job adapting to new working conditions, ensuring that there have been minimal disruptions to our standards for providing the high level of service our customers expect.

I believe one of the biggest challenges we’ve all faced in recent weeks has been navigating the extreme uncertainty this pandemic has brought with it. Information is changing by the day—sometimes by the hour—and it’s hard to separate conjecture from facts in order to make informed decisions. To help make that job a little easier, we’ve assembled a wealth of resources for investors and advisors, including market insight and analysis, tips for staying connected while working remotely, and guides for small business.

Finally, I want to thank you for the trust you continue to place in John Hancock Investment Management, and know that we’re doing everything we can to help our customers, our employees, and our communities persevere through this difficult time. As challenging as it is to keep a long-term perspective, this situation is temporary, and we will get through it—together.

Sincerely,
Andrew G. Arnott
President and CEO, John Hancock Investment Management
Head of Wealth and Asset Management, United States and Europe