EASI-Line

800-338-8080

Our automated service for account access 24 hours a day including transactions, account balances, fund performance and share prices.



Mutual Fund Customer Service Representative

800-225-5291

Our Mutual Fund Customer Service Representatives can be reached Monday through Thursday between 8:00 A.M. – 7:00 P.M., Eastern time and Friday between 8:00 A.M. – 6:00 P.M., Eastern time. Please have your fund number and account number handy.



College Planning Customer Service Representative

866-222-7498

Our College Planning Customer Service Representatives can be reached Monday through Thursday between 8:00 A.M. – 7:00 P.M., Eastern time and Friday between 8:00 A.M. – 6:00 P.M., Eastern time. Please have your fund number and account number handy.



TTY Hearing/Speech Impaired

800-231-5469

Services for people who are hearing- and/or speech-impaired are available Monday through Friday from 9:00 A.M. – 5:30 P.M., Eastern time. Outside those hours, callers are prompted to leave a message, which will be returned as soon as possible.



Mutual Funds Mailing Address

Regular mail:
John Hancock Signature Services, Inc.
P.O. Box 55913
Boston, MA 02205-5913

Overnight address:
John Hancock Signature Services, Inc.
30 Dan Road
Canton, MA 02021



College Planning Mailing Address

Regular mail:
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603

Overnight address:
John Hancock Freedom 529
c/o T. Rowe Price
Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903



Media Relations

Journalists can contact our media relations representative via email at bmcgoldrick@jhancock.com*or at the number below.

Beth McGoldrick: 617-663-4751*

*Please note: This is for media enquiries only. For questions about an account, please call Customer Service at 800-225-5291.

Contact Us by Email

 

1. Your Contact Info

Title
First Name*
Last Name*
Email*
City*
State*
Phone
Account Number
 

2. Nature of Enquiry

This will help us expedite your request

Select Topic*
 

3. Your Message

Messages submitted prior to 6:00 P.M. Eastern time will be responded to by end of the following business day. Please allow up to two business days for a reply for messages submitted after 6:00 P.M. Eastern time.

Please note that we are unable to act on any email requests for account transactions, such as purchases, redemptions, and account maintenance. We are also unable to provide account specific information, such as account values, over email for the protection of your privacy. Please access your account through My Account Login to perform such transactions or contact our Customer Service area at 800-225-5291 for assistance.

Alternatively, you may access your account using our 24 hour automated EASI-Line at 800-338-8080.

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