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Contact your financial professional or call one of our Customer Service Representatives with questions.


Monday through Thursday between 8:00 AM and 7:00 PM ET and Friday between 8:00 AM and 6:00 PM ET. Please have your fund number and account number handy.

Mailing Address

John Hancock Signature Services, Inc.
P.O. Box 55913
Boston, MA 02205-5913

Overnight address:
John Hancock Signature Services, Inc.
Suite 55913
30 Dan Road
Canton, MA  02021-2809

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403(b)(7) or Texas Optional Retirement Program (ORP) Distribution Request Form

If you need to request a distribution from a John Hancock 403(b) (7) or Texas ORP plan, use this form.

403(b)(7) Transfer Request Form

Use this form to request the transfer of assets from your John Hancock 403(b)(7) to the 403(b) of another investment provider.

529 College Planning Forms

Adding Bank Information Form

If you would like to add banking information to your mutual fund account so you can establish service(s) between your fund account and your bank account, please use this form.

Additional Fund Account Authorization Form

If you would like to add another John Hancock fund, use this form.

Certificate of Business/Organization

Use this form to verify the name(s) of individuals authorized to act on business or non-profit organization accounts.

Change of Address Form

If you have moved and need to update the address on your account, simply fill out and return this form.